Refund Policy

Activation failed: full refund

If for any reason we cannot successfully activate your subscription, we issue a full refund to the original payment method, with no deduction.

Refunds typically arrive within 1–3 business days, depending on your payment provider.

Successfully activated: generally non-refundable

Once activation succeeds, the payment we made to the overseas platform has already been incurred and cannot be reversed, so orders are generally non-refundable.

If you believe what was delivered does not match the checkout description, open a support ticket explaining the issue and we will review it case by case.

Stops working mid-term: repair first, then prorated refund

If the subscription was activated successfully but becomes unusable during its term (for example the platform ends it early), open a ticket first — we will try to repair it before anything else.

If it cannot be repaired, we refund pro rata for the remaining time. For example, a 3-month subscription that fails at the end of month 1 and cannot be repaired is refunded roughly the value of the remaining 2 months.

Proration is calculated on the amount you actually paid; time already used is not refunded.

If the platform suspends the account

If the account is restricted or suspended by the platform shortly after delivery, open a ticket immediately. We will investigate and either re-activate or refund based on the findings.

Suspensions caused by your own account sharing, frequent logins from many locations, or breaches of the platform's terms are not covered — those causes are outside our control.

What is not refunded (or not refunded in full)

Cross-border payment and processing fees already incurred are not refundable — except for failed activations, where we absorb them and refund you in full.

We cannot advance amounts the platform does not return to us. If the platform later agrees to refund us, we pass on whatever it actually returns.

This is a digital service that takes effect immediately: once paid and activated, the benefit is usable right away, so statutory "7-day no-reason return" does not apply. This is also stated at checkout.

If the subscription stops working because you changed the account password, deleted the account, or signed out, that is not covered.

Balance and referral rewards

Account balance may be used for future orders or withdrawn under the withdrawal rules. Balance already applied to an order is not separately refunded in cash.

Referral rewards become withdrawable once the settlement conditions are met; see the referral page for details.

How to request

Open a ticket under "Support" in the app and select the relevant order, or email support@sublynow.com. Include your order number and the details, and we will reply promptly.